Bravera Bank
Your Bravera credit card is getting an upgrade — and it’s designed with you in mind. Beginning Sept. 21st , Bravera is launching a new credit card program that delivers enhanced security, added convenience and modern ways to pay. You’ll receive a new card in the mail, along with features that make managing and using your credit card simpler, safer and more seamless than ever.
How do I activate my new credit card?
For more information about activating your new credit card click here or call 877-483-6811.
Why am I receiving a new credit card?
We’re upgrading our credit card program to provide enhanced security, digital convenience and modern payment features.
Why did my joint cardholder and I receive credit cards with different card numbers?
As part of our new credit card platform, each cardholder on a joint account now receives a card with a unique card number. This enhancement improves both security and convenience. If one card is lost, stolen, or compromised, the other card can remain active and available for use, helping to minimize disruptions and providing added protection for all cardholders.
When will I receive my new card?
Your new Bravera credit card will arrive by mail in early September and may arrive in an unmarked envelope.
What should I do if I don't receive my credit card in the mail?
If you do not receive your credit card in the mail within the expected timeframe, please call us at 877-483-6811, send us a secure message through online banking, or visit your local branch for assistance.
Will my card number change?
Yes. Your new credit card will have a new card number. You’ll need to update recurring or automatic payments once your new card arrives and is activated.
When can I start using my new card?
Your current card will continue to work through Sept. 20. You can begin using your new card right away after activation on Sept. 21.
What happens if I try to use my old card after Sept. 20?
Transactions on the old card may decline after Sept. 20. We recommend activating and using your new card as soon as possible.
What happens to my current ScoreCard Rewards Points?
All points will be transferred over to the new card program and will now be accessed through Bravera’s new rewards platform. More information about accessing the new platform will be sent to customers when the new portal is activated. The current rewards platform will not be available after Aug. 31. Points earned during the conversion process will be available in early October.
Do payments made above the minimum reduce future payment requirements?
No. Any amount paid above the minimum payment will reduce your current balance, but it will not prepay or be applied toward future minimum payments. Each billing cycle will still require at least the stated minimum payment.
Will my card appear in online banking?
Yes. Your new credit card will be viewable directly in your Bravera online banking portal.
Does the new card support tap to pay?
Yes. Your new card includes tap-to-pay technology at participating merchants.
Can I add my card to a mobile wallet?
Absolutely. You’ll be able to add your new card to your preferred mobile wallet for convenient, contactless payments.
Do I need to update my payment information?
If you have automatic payments set up through MyCardStatement or eZBusiness, you will need to set them up again on the new credit card platform.
If you have scheduled payments through your bank's Bill Pay service, you will need to update the payment address to:
PO Box 605789
Dallas, TX 75265-0789
Updating your payment information will help ensure your payments continue to be processed without interruption.
Who can I contact if I have questions?
Our Bravera team is ready to help by phone at 877-483-6811, online or at your local branch.
Additional Digital Services
From monitoring your debit and credit cards and using your phone to pay at stores, Bravera offers solutions to make life easy and keep your finances secure.
Payment Information
For your convenience, you can also make payments through online or mobile banking, by phone, or at any Bravera Bank location.
We've updates our payment mailing address. Please send your payments to:
PO Box 605789
Dallas, TX 75265-0789
Fraud Center Information
If you need to submit a fraud dispute, please reach out to us using the information below:
Address:
10740 N Gessner Suite 250
Houston, TX 770664
Phone:
855-293-2458
Security and Fraud Resources
At Bravera, protecting what matters to you is part of how we do business. These fraud and security resources are here to help you stay informed, recognize potential threats, and take the right steps to keep your accounts—and your peace of mind—secure.
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Questions? We're here to help.
Our team of advisors can help you with digital services, accounts and more! Contact us at 877-483-6811, online or message us in online or mobile banking. Of course, you can open an account 24/7 online.