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Zelle®

Send and receive money with Zelle®

Introducing Zelle® – a fast, safe and easy way to send money to friends, family and others you trust,
all from your Bravera mobile app1.
 

Fast

Send money in minutes to people you trust.1

Safe

Use Zelle® safely inside the Bravera Bank mobile app. No account numbers are shared

Convenient

Send using an email or mobile number - no extra app needed.1
 


Enroll today and send money to friends and family. 

 
  1. Log into the Bravera Bank app.
  2. In the main menu, select "Send money with Zelle®."
  3. Enroll your U.S. mobile number or email address.
  4. You're ready to start sending and receiving money with Zelle®.


Frequently Asked Questions

Zelle® makes sending money simple. It’s a fast, safe and easy way to move money between almost any bank or credit union account in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you know and trust—no matter where they bank¹.

When you sign up for Zelle® in your Bravera Bank app, only the basic information needed to route your payment is shared with Zelle®. This includes your name, your bank’s name and the email address or U.S. mobile number you choose. Your account information stays safe with Bravera Bank. When someone sends money to your enrolled contact information, Zelle® verifies it in its secure directory and notifies us. We then place the funds directly in your Bravera Bank account while keeping your information private every step of the way.

 

Zelle® makes it simple to send, request or receive money. Start by logging in to Bravera Bank’s mobile app and choosing “Send Money with Zelle®.” Complete the steps shown, accept the terms and conditions and you can begin using Zelle® right away.

To send money, select a contact from your phone or enter a trusted recipient’s email or U.S. mobile number. Add the amount you want to send, include a note if you would like, review the details and tap “Send.” In most cases, your recipient will have the money within minutes¹.

To request money, choose “Request,” select the person you want to request funds from, enter the amount, add a note if helpful, review and tap “Request”². If the person is not enrolled with Zelle®, you must use their email address. If they enrolled a U.S. mobile number, you can send the request to that number.

To receive money, share the email address or U.S. mobile number you have enrolled with Zelle®. If you are already enrolled, there is nothing more for you to do. The money will be sent directly to your Bravera Bank account, usually within minutes¹.

You may see an error message if your email address or U.S. mobile phone number is already enrolled with Zelle® at another bank or credit union. Our customer support team can help move that email or mobile number to Bravera Bank so you can use it with Zelle®. Once it is moved, it will be connected to your Bravera Bank account and you can begin sending and receiving money through the Bravera Bank mobile app. For assistance, please call our customer support team toll‑free at 877‑483‑6811.

Zelle verifies your email or U.S. mobile phone number to make sure it really belongs to you. It may also check with your wireless carrier to confirm your number is active, but it never accesses your calls, messages, or personal information. These steps help keep your account safe.
Keeping your money and information safe is a top priority for Bravera Bank. When you use Zelle® inside our mobile app, your information is protected with the same security technology we use to safeguard your Bravera Bank accounts every day.

Zelle® allows you to send money to trusted friends, family members and others, no matter where they bank¹. Since the money is sent directly from your Bravera Bank account to theirs within minutes¹, be sure you trust the person and that you have entered the right email or U.S. mobile number.

Disclaimer: If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Bravera Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Person-to-person payments

Zelle® is designed for person‑to‑person payments. It is a convenient way to send money to friends, family and people you know, such as a personal trainer, babysitter or neighbor¹. Since money moves directly from your Bravera Bank account to someone else’s account within minutes¹, it should only be used to pay people you trust.

Bravera Bank and Zelle® do not offer a protection program for authorized payments. This means you may not be able to recover funds if you do not receive what you paid for or if the item is not as described. Both the sender and recipient must have U.S.‑based bank or credit union accounts to use Zelle®.

Small business payments

Some small businesses may accept payments through Zelle®. If they do, you can pay them directly from your Bravera Bank mobile app using their email address or U.S. mobile number. As always, make sure you trust the business and verify that their contact information is correct before sending a payment.
 

Neither Bravera Bank nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

You can only cancel a Zelle® payment if the person you sent money to has not enrolled yet. Check your activity page, select the payment and look for “Cancel This Payment.” If you cannot locate this option, our customer support team can help at 877‑483‑6811.

Once a recipient is enrolled with Zelle®, the payment is delivered straight to their bank account and cannot be reversed. This is why it is important to send money only to trusted contacts and confirm that the email or U.S. mobile number is correct before sending.

If you sent money to the wrong person, please immediately call our customer support team at 877-483-6811 so we can help you.

Enrolled users usually receive money with Zelle® within minutes. If your recipient is not enrolled yet, they will get a notification asking them to enroll. After they complete that step, the money will go straight to their account, typically within minutes.
 
If your payment is still pending, verify that the recipient has enrolled and that their email address or U.S. mobile number was entered correctly.
 
If you are waiting for a payment, check for an email or text message notification. If you have not received one, follow up with the sender to confirm your contact information.
 

Still having trouble? Please give the Bravera Bank customer support team a call toll-free at 877-483-6811 or get in touch through our support page.

You can find a full list of participating banks and credit unions live with Zelle® here.

1 U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees.

2 Payment requests to persons not already enrolled with Zelle® must be sent to an email address.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.